Return and exchange conditions

The satisfaction of each customer is important to Mycharger.ge. Therefore, we spare no effort to ensure that the offered products are of high quality and satisfy your wishes. In cases where the delivered product is damaged or does not conform to the data specified on the website, we offer product replacement or refund in accordance with the conditions below.

The return conditions are an integral part of the terms and conditions of use of the website. By agreeing to the terms and conditions of using the website, you also agree to these return terms.

In what case can I return the product?

In accordance with the Mycharger.ge product return policy, you have the opportunity to return the purchased product if:

• A. Just rethink the purchase. Does not apply to the following cases if:
  • There are signs of use on the product
  • All accompanying parts and documents provided at the time of purchase are not included with the product.
• B. Mycharger.ge did not fulfill its promises:
  • The product does not correspond to the order or the technical specifications posted on the website
  • The product is damaged
  • The agreed delivery time was violated by Mycharger.ge
• C. The product has a factory defect.

The user can refuse the contract without specifying the reason, except for the cases stipulated by the law.

How many days can I return the item?

• If you want to return the product, you need to make a request within 14 days after receiving the product.

How do I submit a request for a product return/exchange?

• You can submit a request in writing to [email protected]. For more information, you can write to us or call us at 579571257

What procedure should I follow for reimbursement?

• If you wish to return the product, the product must be accompanied by all accompanying parts and documents, if any, provided at the time of purchase. Warranty sheet, technical passport, other documents accompanying the item, undamaged box of the item, accessories and others.

If you find a factory defect, you must contact us by email at [email protected] or call us at 579571257 within 1 month after purchase.

How many days will it take to return the product?

• The item will be returned throughout Tbilisi within a maximum of 48 hours after the registration of the application
• In the case of large and small regions, the item will be returned within 5 working days after the application is confirmed. In case of highland region, in 7-10 working days.
• A representative of Mycharger.ge will contact you within 24 hours after receiving the application regarding the procedure for returning the item.

How will the refund be made?

After returning the item, Mycharger.ge will notify you within 24 hours of the decision on the refund/return status of the product.

In case of factory complaint, you will know the decision about refund or replacement of the item within 5 days.

In case of a positive decision, the refund will be made within 5 working days after receiving the notification.

In case of a negative decision, the item will be returned to you

How will the returned product be refunded?

• The money can be returned by cash or non-cash payment, in case of non-cash payment, the money will be returned to the customer by crediting the card account with which the item was purchased.

The procedure for reimbursement of the cost of transportation services:

• Mycharger.ge will reimburse the cost of the transportation service, if the purchase was made in large and small regions or in the case of a high-mountainous region, in the event that the user finds a factory defect in the product.